Volume grows faster than the team
Every new customer, market and product adds questions. Hiring to match is slow, expensive and never quite catches up.
Support that understands your customers.
Most of what arrives is a question somebody already answered, buried in a document or one person's head. A conversational agent trained on your own material resolves the repetitive majority in 28 languages, and hands the rest to a person with the thread already attached.
See it work
Watch the inbox clear itself
Every envelope is a customer question. Scroll and PaperBrainz answers what it can, and hands the rest to your team with the conversation attached. Click any envelope to read it.
- Waiting
- 12
- Resolved by PaperBrainz
- 0
- Handed to your team
- 0
Example conversations. Scroll to work through the inbox.
The problem
Support volume grows with the business; headcount does not.
The same answers, written again and again
Most tickets ask something already answered in a policy, a help page or a past reply. Agents spend their day retyping it.
Customers wait, in every time zone
Questions arrive at night, at weekends and in languages your team does not speak. Each wait is a chance to lose the customer.
What we build for customer support.
- Trained on your documents and past resolutions
- Reads and writes CRM, ticketing and order systems
- Escalates by email, WhatsApp or phone with context
- Transcripts, analytics and a full audit trail
Built on PaperBrainz, our customer support agent. This is the enterprise build, integrated into your own systems and rules.
How it works
How we build it
- 1
We gather what your team already knows
Help pages, policies, product data and past resolutions become the agent's knowledge, kept in sync as they change.
- 2
We connect it to your systems
CRM, helpdesk and order systems, so it can look up an order, change an address or open a ticket instead of only replying.
- 3
We set the handover rules
Which topics it resolves alone, when it brings in a person, and which channel it uses to do it.
- 4
It goes live, then keeps improving
We start on one channel or one topic, review real conversations with you, and widen the scope as it proves itself.
What it looks like running
Live support thread
My order hasn't arrived and I need it before Friday.
Order #4821 shipped Tuesday and is due Thursday. I've flagged it as time-sensitive with the carrier and opened ticket SUP-2214.
Can someone call me?
Booked - your account manager will call at 14:30. Everything from this thread is attached.
Where it fits
Where customer support fits
Ecommerce and retail
Order status, returns, delivery changes and product questions, answered from live order data.
SaaS and software
Account, billing and how-to questions answered from documentation, with bugs routed straight to the right team.
Services and travel
Bookings, changes and policy questions in the customer's own language, around the clock.