Skilled people doing clerical work
Your team spends hours copying data between systems, checking availability and sending confirmations.
AI that acts, rather than answers.
An agent runs the process end to end and stops only on a genuine exception. You set the conditions under which it must not proceed; inside them it completes the work unattended, and every action it takes is written down.
The problem
Some processes are entirely rules and lookups, and a person still walks each one through by hand.
Slow responses lose business
A lead that waits hours for a quote has often gone to whoever answered first.
Processes live in people's heads
When the person who knows the steps is away, the work stops or goes wrong.
What we build for autonomous agents.
- A whole workflow completed, not a single reply
- Reads and writes the systems already in place
- Escalates on exceptions you define
- Every step logged and auditable after the fact
Running today as Compass for a logistics operator. The client is under NDA, so the work is described by capability rather than by name.
How it works
How we build it
- 1
We map the process
Every step, every system it touches, and every point where a person makes a judgement today.
- 2
We set the boundaries
Price floors, approval thresholds and account rules. The agent never proceeds outside them.
- 3
We connect the systems
CRM, ERP, email and any partner systems the process reads from or writes to.
- 4
It runs, and every step is logged
Unattended inside the rules, handing exceptions to a person, with a full record of each run.
What it looks like running
Agent run · unattended
New lead - freight quote, Rotterdam → Milan, 18 pallets.
✓Lead qualified against account rules
✓Capacity checked across 4 contracted carriers
✓Slot reserved - Thursday 06:00 departure
✓Confirmation sent, CRM record updated
Booked - reference NL-IT-88214. Margin sat above the account floor, so no approval was needed.
Where it fits
Where autonomous agents fits
Logistics and freight
Leads qualified, carrier capacity checked, slots booked and confirmations sent without a person driving each step.
Sales operations
Inbound requests qualified, quotes prepared and CRM records kept current automatically.
Back office
Orders, onboarding and approvals moved through their steps with exceptions flagged to the right person.