Answers from your own knowledge
Trained on your documents, help pages and past resolutions, so every answer matches how your business actually works.
AI customer support agent
PaperBrainz answers your customers like your best agent would
A customer support agent trained on your own content. It answers in 28 languages, works inside your helpdesk and CRM, and hands conversations to your team with the full context attached.
Live support thread
My order hasn't arrived and I need it before Friday.
Order #4821 shipped Tuesday and is due Thursday. I've flagged it as time-sensitive with the carrier and opened ticket SUP-2214.
Can someone call me?
Booked - your account manager will call at 14:30. Everything from this thread is attached.
What it does
What PaperBrainz does
Works inside your systems
Reads and writes CRM, ticketing and order systems, so it can look up an order or open a ticket instead of only replying.
Hands over with context
When a person is needed it escalates by email, WhatsApp or phone, with the full conversation already attached.
How it works
How PaperBrainz works
- 1
Train it on your content
Website, help center, documents and past conversations.
- 2
Connect your channels
Website chat, email and messaging, all in one inbox.
- 3
Set the handover
Choose what it resolves alone and when a person takes over.
- 4
Review and improve
Read every conversation, see what it could not answer, and close the gaps.
The enterprise build
Deployed into your business, not bolted on
Your systems
Connected to your CRM, ticketing and order systems so it can act, not only answer.
Your rules
Escalation paths, tone and topics set by your team, not by a template.
Your data
Used for your deployment only, with residency and retention set by you.